When every minute counts, you need a team that's done this before.
A security incident is not a matter of if - it's a matter of when, and how prepared you are when it happens. NueSecure's Incident Response team is available 24/7/365 to contain active breaches, eradicate threats, preserve forensic evidence, and restore operations as quickly as possible.
With a median attacker dwell time still measured in weeks across the industry, speed and expertise at the moment of crisis are everything. Our IR retainer clients receive guaranteed SLAs, pre-scoped legal agreements, and a dedicated response team who already knows your environment before the call comes in.
Comprehensive capabilities tailored to your security needs
A structured approach to delivering exceptional results, aligned with industry-leading frameworks including PTES, OWASP, MITRE ATT&CK, and NIST standards.
Rapid assessment of the incident scope, affected systems, and business impact within the first hour.
Immediate isolation of compromised systems to prevent lateral spread, without destroying evidence.
Deep-dive disk, memory, network, and log analysis to establish a complete attack timeline.
Full removal of malware, backdoors, persistence mechanisms, and attacker infrastructure.
Phased return to operations with validation at each stage to ensure clean systems.
Documented root cause analysis, lessons learned, and a hardening roadmap to prevent recurrence.
Clear, board-ready communication of what happened, why, and what you're doing about it.
Real-world examples of how we've helped organizations like yours
A mid-sized manufacturer was hit with LockBit ransomware on a Friday afternoon, encrypting 80% of their operational technology environment. NueSecure's on-call team was engaged within 45 minutes, contained the spread within 3 hours, and had the organization in partial operations within 48 hours - against an industry average recovery time of 3 weeks.
A law firm discovered unauthorized access to a client matter database. NueSecure conducted a full forensic investigation, identified the entry point as a phishing-compromised email account, and produced a legally defensible forensic report used in subsequent client notification and regulatory filings.
An e-commerce platform detected anomalous payment data exfiltration during peak holiday season. NueSecure's team contained the breach without taking the platform offline, preserved all forensic evidence for PCI DSS forensic investigation requirements, and coordinated notification with card brands - minimizing penalties significantly.
Find answers to frequently asked questions about our Incident Response & Recovery services
Both options are available. However, retainer clients receive significant advantages: guaranteed response SLAs (typically 1-hour acknowledgment, 4-hour mobilization), pre-negotiated legal and engagement terms, and a team that has already conducted an environment scoping exercise - meaning critical hours aren't lost on logistics during a crisis.
We follow strict chain-of-custody procedures aligned with NIST and law enforcement standards. Before any remediation action, we capture forensic images of affected systems, acquire volatile memory where possible, and preserve log sources. This protects your ability to pursue legal action and satisfies regulatory investigation requirements.
Absolutely. We regularly coordinate with external legal teams, insurance carriers, and regulatory bodies. We understand the importance of attorney-client privilege in IR engagements and can engage directly under legal counsel when appropriate.
We have responded to incidents across healthcare, financial services, manufacturing, legal, retail, education, government contracting, and technology. Industry context matters - our team understands the regulatory implications and operational priorities unique to each sector.
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